Once your order ships, you’ll receive an email with your tracking number. Simply follow the link in the email to see the status of your shipment.
If your item is in stock, your order will be processed in 1-3 business days. Made-to-order items are typically processed in 10-15 business days. Note that orders will only be processed Monday-Friday.
If your package shows as delivered, but wasn’t, shoot us an email at orders@minejewelry.co. We’ll be happy to look into it.
Email orders@minejewelry.co to cancel your order or update any information associated with it. We are unable to cancel or update orders once they’ve shipped.
We offer returns on all orders within 30 days of receipt. All returns will be refunded less any shipping charges incurred, which will be deducted from the refund amount. Please ensure that the packaging and contents are intact, and that the jewelry shows no signs of wear or use.
You should see your refund in 5-10 business days.
We want you to feel comfortable with your purchase. To that end, we offer our guarantee that your jewelry will be free of manufacturing defects for one year. Manufacturing defects can include broken clasps, missing diamonds (stones under .01ct), loose diamonds or prongs. Manufacturing defects do not include general wear and tear, scratching, stretched chains or rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.
For gold vermeil pieces, we also offer complimentary lifetime re-plating services.
If you believe your item is defective, or if you'd like your vermeil piece re-plated, please reach out to us at care@minejewelry.co. Do note that any third-party repair will void our warranty.
Materials & Care
Yes! Our lab grown diamonds are identical to their mined counterparts in every way, shape, and form. The only difference is where they come from. See our section on diamonds for more info.
All of our jewelry is made with 14K gold or gold vermeil. We give you the choice of color (yellow, rose, white).
14K gold is ~60% solid gold mixed with alloys to maintain a piece's durability, shine and resilience.
Gold vermeil is sterling silver coated with 14K gold. More accessible than solid gold, but just as high-quality.
To clean your 14K gold jewelry, we recommend using a mild dish soap, warm water and a toothbrush to lightly brush the piece.
To clean your gold vermeil jewelry, we recommend buffing the piece gently with a dry cloth. Vermeil plating can be damaged by contact with water, so always remember to remove your vermeil piece prior to showering, swimming or exercising. If you ever notice the piece fading in color, just give us a shout at care@minejewelry.co and we'll gladly re-plate the piece for free.
Whether your piece is 14K gold or gold vermeil, always remove it before applying lotions, sprays or other cosmetics. Make your jewelry the last thing you put on before heading out the door.
Get a strip of paper at least six inches long and wrap it around the base of your finger. Make sure it’s snug, but not too tight. Mark the point on the piece of paper where it overlaps to form a circle. Then, measure the length of that strip. See the chart here.
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14K Gold
14K gold is ~60% solid gold mixed with alloys to maintain a piece's durability, shine and resilience.
Gold Vermeil
Gold vermeil is sterling silver coated with 14K gold. More accessible than solid gold, but just as high-quality.
